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Finne.ro Warranty Conditions
The commercial guarantee period granted for Finne products, made by hand, namely Jewellry, Bags, Backpacks, Wallets, Glasses cases, Accessories – jewellery, which is granted in case of manufacturing or material defects of the product, is 2 years from on the date of purchase of the product and is the responsibility of our company. They will be replaced or repaired free of charge by the company. The guarantee is granted in the event of material or manufacturing defects discovered later, demonstrable following the expertise of our specialists.
If the customer wishes to replace the product or return it in full, he has the option, based on the fiscal documents issued online and the Warranty Certificate, to return the product within 30 days from the date of purchase. The product must not be worn, used and must not show signs of wear.
If the products do not have a warranty defect or have a certain defect and which have been reported, after this 30-day period, they can be repaired and paid for by the buyer.
The warranty does not include damage caused to the jewelry due to non-observance of the indications mentioned in the Warranty Certificate, accidents, negligence, improper use or other factors not related to material or manufacturing defects.
The situations that can cause the cancellation of the warranty: exposure of the product to excessive heat, prolonged exposure to humidity or rain/snow, frost, defects caused by calamities or natural phenomena (fire, floods, etc.); changes made to the products, i.e. the replacement of certain component parts, defects caused by improper handling or use (excessive loading, storage on the floor or in improper conditions, scratches, hanging, drilling, etc.); defects caused by rubbing against other objects; defects arising from the use of the product for a purpose other than that for which it was designed.
The guarantee offered is ensured for the rights of the consumer, according to GEO no. 140/2021 regarding the sale of products, the guarantees associated with them and according to OG no. 21/1992 on consumer protection.
Finne informs customers that all products sold on finne.ro are handmade, piece by piece, therefore there may be significant variations between one product and another. The prints for bags, wallets, glasses cases, accessories – textile jewelry may be slightly different from the image. These features cannot be considered defects and will not be covered under the guarantee.
We recommend that you follow the instructions for use and maintenance provided by the Warranty Certificate sent by Finne.ro together with the product. The guarantee granted does not affect the rights of consumers provided by the legislation in force. Consumer rights are respected in accordance with Law 449/2003 amended and supplemented by Ordinance 9/2016, OG 21/1992 with subsequent amendments and Law 296/2004.
Finne jewelry is sensitive jewelry that requires care and protection for long-term enjoyment. Constant use of dish soap, perfumes, salt water and other alcohol based products can damage the plating as we do not use nickel in the plating process to make our jewelery hypoallergenic and EU regulated.
Recommendations for Bags, wallets, accessories – jewelry
The products sold by Finne are created and handcrafted from textile materials, combined with metal frames and chains and with natural leather elements.
Product prints are hand-designed and screen-printed with inks approved by Soil Association Certification LTD as part of the Global Organic Textile Standard (GOTS), solvent-free and Oeko-Tex 100 compliant. Product frames are stitched by hand point by point!